VirtualBox

Opened 7 years ago

Last modified 7 years ago

#16988 new defect

32 bit Windows 8 Guest on Ubuntu 17.04 spontaneously restarting with PIIX3 ATA error

Reported by: theronmuller Owned by:
Component: guest additions/x11/graphics Version: VirtualBox 5.1.22
Keywords: ATA Cc:
Guest type: Windows Host type: Linux

Description (last modified by Frank Mehnert)

I could find one similar report to the one I'm filing, but it's from 9 years ago here: https://www.virtualbox.org/ticket/2600 so I decided to file a new report.

I have a Windows 8 guest running on Ubuntu 17.04. When I trying to manipulate data in Excel (copying and pasting), the machine freezes then spontaneously restarts. I think this is the relevant error code from the log file:

00:12:32.753320 PIIX3 ATA: Ctl#1: RESET, DevSel=0 AIOIf=0 CmdIf0=0xa0 (-1 usec ago) CmdIf1=0x00 (-1 usec ago)
00:12:32.753435 PIIX3 ATA: Ctl#1: finished processing RESET
00:12:32.755451 PIIX3 ATA: LUN#2: performing device RESET

Attachments (1)

VBox.log (135.6 KB ) - added by theronmuller 7 years ago.
Vbox log file for guest

Download all attachments as: .zip

Change History (3)

by theronmuller, 7 years ago

Attachment: VBox.log added

Vbox log file for guest

comment:1 by Frank Mehnert, 7 years ago

Description: modified (diff)

comment:2 by Frank Mehnert, 7 years ago

No, this has most likely nothing to do with the PIIX3 hard disk controller. The message you marked is normal. The following messages are more important:

00:14:10.847643 VMMDev: vmmDevHeartbeatFlatlinedTimer: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago
00:14:24.716199 ACPI: Reset initiated by ACPI
00:14:24.716265 Changing the VM state from 'RUNNING' to 'RESETTING'

Seems that your Windows 8.1 guest was somehow stuck. Was a BSOD triggered? Could you disable automatic reboot on BSOD? See for instance here on how to disable automatic reboot. If a BSOD happens, a guest screenshot helps (please use the Attach file function to add it to this ticket).

If you change the Paravirtualization Interface to Default (VM settings, System, Acceleration), the VM will start with the Hyper-V paravirtualization (default for Windows guests) and the VBox.log file will contain the BSOD information when a BSOD is triggered.

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